Privacy Policy

Overview

Ludic Learning Games, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.ludiclearningacademy.com), use our services, or purchase our products. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Section 1 - Information We Collect

1.1 Personal Information

When you visit our website, register an account, make a purchase, or contact us, we may collect the following types of personal information:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (e.g., credit card details)

  • Any other information you provide to us

1.2 Non-Personal Information

We may also collect non-personal information about you, such as:

  • Browser type

  • Operating system

  • IP address

  • Pages visited on our site

  • Time and date of visit

Section 2 - How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders

  • Provide, operate, and maintain our website and services

  • Improve, personalize, and expand our website and services

  • Communicate with you, including responding to your inquiries and sending updates and promotional materials

  • Process your transactions and send you related information, including purchase confirmations and invoices

  • Monitor and analyze usage and trends to improve your experience with our website and services

  • Prevent fraudulent transactions and monitor against theft

Section 3 - How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, shipping, and data analysis.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Section 4 - Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee absolute security.

Section 5 - Your Choices

5.1 Account Information You may update or correct your account information at any time by logging into your account or contacting us directly. If you wish to delete your account, please contact us at support@ludiclearningacademy.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

5.2 Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Section 6 - Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

Section 7 - Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Section 8 - International Transfers

Your information, including personal information, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Section 9 - Third-Party Services

We may use third-party service providers to monitor and analyze the use of our service. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Section 10 - Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.

Section 11 - Your Rights and Choices

11.1 Right to Access

You have the right to request access to the personal information we hold about you. You can do this by contacting us at the contact details provided in this Privacy Policy. We will provide you with a copy of the personal information we have about you in a structured, commonly used, and machine-readable format.

11.2 Right to Rectification

If you believe that any personal information we have about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update your information directly through your account settings or by contacting us.

11.3 Right to Erasure

You have the right to request that we delete your personal information. Please note that we may need to retain certain information for legal or business reasons, such as to comply with our legal obligations, resolve disputes, or enforce our agreements. To request deletion of your personal information, please contact us.

11.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of the information or if the processing is unlawful. To request a restriction, please contact us.

11.5 Right to Object

You have the right to object to the processing of your personal information for specific purposes, such as direct marketing or automated decision-making. If you object to such processing, we will stop processing your personal information for those purposes unless we have compelling legitimate grounds to continue or it is needed for legal reasons.

11.6 Right to Data Portability

If applicable, you have the right to request that we transfer your personal information to another service provider. This right only applies to information you have provided to us and if the processing is based on your consent or a contract and is carried out by automated means. To request data portability, please contact us.

Section 12 - California Consumer Privacy Act (CCPA)

12.1 Rights of California Consumers

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.

  • Right to Delete: You have the right to request the deletion of your personal information that we have collected and retained, subject to certain exceptions.

  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.

  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for exercising your CCPA rights.

12.2 Exercising Your CCPA Rights

To exercise your rights under the CCPA, please refer to the mechanisms described in Chapter 14 of this Privacy Policy. You can submit requests via the contact details provided in this Privacy Policy. We may need to verify your identity before processing your request, which may require you to provide additional information.

12.3 Categories of Personal Information Collected and Disclosed

Under the CCPA, we are required to provide information about the categories of personal information we collect and disclose for "business purposes." The categories of personal information we collect include:

  • Identifiers (e.g., name, email address, mailing address, phone number)

  • Commercial information (e.g., records of products or services purchased, obtained, or considered)

  • Internet or other electronic network activity information (e.g., browsing history, search history, information on interaction with our website)

  • Geolocation data

  • Professional or employment-related information (if provided)

  • Inferences drawn from the above information to create a profile about a consumer

We disclose these categories of personal information to third-party service providers for business purposes such as payment processing, shipping, data analysis, and customer service.

Section 13 - Do Not Track Disclosure

We currently do not respond to or alter our behavior based on "Do Not Track" (DNT) signals from your browser. DNT is a privacy preference that users can set in their web browsers to signal their preference not to be tracked across websites. As there is no universal standard for recognizing and responding to DNT signals, we adhere to the practices outlined in this Privacy Policy and do not change our data collection and usage practices when we detect such signals.

Section 14 - Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Union (EU), you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR). These rights include:

14.1 Right to Be Informed

You have the right to be informed about how we collect, use, and process your personal information. This Privacy Policy provides details on our data handling practices.

14.2 Right to Access

You have the right to request access to the personal information we hold about you. To exercise this right, please contact us using the details provided in this Privacy Policy.

14.3 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update your information directly through your account settings or by contacting us.

14.4 Right to Erasure

You have the right to request the deletion of your personal information. We will comply with your request, subject to certain exceptions required for legal or business purposes. To request deletion, please contact us.

14.5 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of the data or object to its processing. To request restriction, please contact us.

14.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transfer that data to another controller. This right applies to data you have provided to us and if the processing is based on your consent or a contract and carried out by automated means. To request data portability, please contact us.

14.7 Right to Object

You have the right to object to the processing of your personal information for specific purposes, such as direct marketing or profiling. If you object, we will cease processing your personal information for those purposes unless we have compelling legitimate grounds to continue or it is needed for legal reasons.

14.8 Right to Lodge a Complaint

If you believe that our processing of your personal information infringes the GDPR, you have the right to lodge a complaint with a data protection supervisory authority in the EU.

Section 15 - SMS/Text Notifications

15.1 Consent

By providing your mobile phone number and opting in to receive SMS/text notifications from us, you consent to receive text messages regarding your account, orders, promotions, and other relevant updates. Standard messaging rates and data charges from your mobile carrier may apply.

15.2 Opt-Out

If you no longer wish to receive SMS/text notifications from us, you can opt-out at any time by replying "STOP" to any text message you receive from us or by contacting us directly at the contact details provided in this Privacy Policy. After opting out, you will no longer receive SMS/text notifications but may still receive other forms of communication from us.

15.3 Data Collection

We may collect certain information related to your SMS/text notifications, such as your mobile phone number, the content of the messages, and the date and time of the messages. This information is used to manage our SMS/text notification program and to ensure we are providing relevant information to you.

15.4 Security

We take reasonable steps to protect the information collected through our SMS/text notification program. However, please be aware that no method of transmission over mobile networks or storage of information is completely secure, and we cannot guarantee absolute security.

15.5 Service Providers

We may use third-party service providers to send SMS/text notifications on our behalf. These service providers are required to protect your information and are prohibited from using it for any other purpose.

Section 16 - Effective Date

This Privacy Policy is effective as of July 1, 2024.

Section 17 - Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Section 18 - Your Consent

By using our website, you consent to our Privacy Policy.

Section 19 - Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ludic Learning Games, LLC
Email: support@ludiclearningacademy.com
Address: 1 Seneca St, Floor 29, Suite M50, Buffalo, NY 14203